How to Get a PIN (Personal Identification
Number)
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PINs must be 4 digits long. If you
currently have a PIN that is not 4 digits long you will need to change
it in person at any City of Mesa Library.
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PINs can only be issued in
person at the library.
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Come to the Check Out desk of
any City of Mesa Library to choose your PIN.
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You will need your Mesa
library card and some identification.
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You choose your PIN. Please
pick a number that will be easy for you to remember.
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Your PIN must be numerals
only, 4 digits long.
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After you have been issued a
PIN, you can change your PIN on our website.
Here
are instructions on how to change your PIN.
If you have forgotten your
PIN, you will need to bring your library card and identification to the
Check Out desk of the library to be reminded of your PIN. We cannot issue or
remind you of your PIN via email or telephone.
What you can do with your PIN
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Access your library card
information by telephone or on our web site.
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Access the 40+ Article and
Information databases available on our web site.
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Use the Internet at any of
our libraries for one hour per day.
Renewing Your Library Card
Your card will not expire as long
as you use it once a year, however we update all library card records
annually. We will ask you to show identification and verify your address and
phone number.
Library Cards for Minors under 18 years of
age
Minors without ID must have a parent or legal
guardian present.
Minors with ID must also know their current
phone number, address and guardianship information otherwise a guardian with
ID must be present.
If a minor has forgotten their card, we will
issue a Forgot Cards following the same policies.
A parent or legal guardian must be
listed on the minor's library card account and must accept responsibility for
all items borrowed. When a minor applies for a library card, a letter is
mailed to the parent or guardian explaining their child has been issued a City
of Mesa Library card and the responsibilities of having the card.
Using Your Card
Loan Periods, Renewals and Late Fees
| Item |
Check Out |
Renewals * |
Late Fee |
| Books |
21 days |
4 |
25¢ per day |
| Express Readers ** |
7 days |
None |
25¢ per day |
| Music CD's & Cassettes |
21 days |
4 |
$1 per day |
| Fiction VHS & DVD |
21 days |
4 |
$1 per day |
| Nonfiction VHS & DVD |
21 days |
4 |
$1 per day |
| Books on Tape |
21 days |
4 |
$1 per day |
| Interlibrary Loan Items |
Set by loaning library |
Set by loaning library |
$1 per day |
|
* No renewals if
the item has a waiting list.
** No holds on Express Readers. |
| Special
Circumstances |
Fee |
| Non-resident Card Fee (outside
Maricopa County) |
$40.00 per year |
| Maximum Late Fee per Item |
$10 |
| Internet Guess Pass Fee |
$1 per hour |
| Holds Not Picked Up after 7 Days |
50¢ each |
| Damaged or Lost Item |
Cost of Item + $5 Processing Fee |
| Replacement Library Card |
$2 (any replacement) |
| Print outs from all Computers
(black & white only) |
20¢ per page |
| Print outs from all computers
(color) |
$1 per page |
| Print outs from Microfilm and
Microfiche machines |
20¢ per page |
Collection agency:
Any library account with a balance of $50 dollars
(including fines, damaged or lost items) or more will be sent to a collection
agency. A $15 Collection Agency Fee will be added to the account if it is sent
to collection.
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Card Limits:
Items Checked Out
•
Maximum number of checked out items allowed on your card is 25.
• There is no limit on the number of materials you may check out on the
same subject. During peak times near holidays, we may ask you to limit
the number of titles on holiday themes.
Holds
• Maximum number of holds you may have on
your card is 10.
• For each hold not picked up, a 50¢ fee
will be charged.
• To place holds on items that are available on the shelf at the library
(checked in), please call the library of your choice:
(480) 644-2207 - Main Library
(480) 644-3184 - Red Mountain Branch
(480) 644-3441 - Dobson Ranch Branch .
• Items are held for pick up for 7 days at the library location of your
choice.
Click
here for more information regarding holds.
Returning Materials
Items checked out may be returned to any City of Mesa Library location.
Click
here for locations.
Bookdrops: We have bookdrops for books and audio/visual materials. The library
cannot assume responsibility for damage or theft of items returned in the
outside bookdrops. Bookdrops are available 24 hours a day, seven days a week,
except on holidays.
How to Renew
You may renew in one of three ways:
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Using My Account Online
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By Telecirc (our telephone renewal system)
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In person
1. Renewing Using My Account Online
Please follow these instructions to renew your materials using My Account:
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Click on the My Account link at the top of this
page.
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Type in your City of Mesa Library card number and PIN.
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Click on Login.
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In your Items Checked Out list, click once on the checkbox next to the item
you want to renew to put a checkmark in the box.
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Click on the Renew button at the top of the screen.
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If your renewal is successful, your new due date will be listed in the Items
Checked Out list.
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To protect your privacy, logout of iPac using the Logout link at upper
right-hand corner of the screen.
2. Renewing by Telecirc (our telephone renewal system)
Telecirc is an automated telephone system you can use to call the library to
get information regarding your library record, such as the number and titles
of books checked out, fines and holds ready for pickup.
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Dial (480) 644-3986 from
a touchtone phone.
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Enter your library card number.
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Enter your PIN.
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Follow spoken directions.
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Either press * to disconnect at any time or press # to return to the
menu of options.
3. Renewing in person
Present your library card at the Check Out desk at any of the three Mesa
Libraries during regular hours.
How to Place an Item on Hold
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In person at the Ask Here or Check Out desk.
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Call (480) 644-2207. Please have your library card number ready.
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Click here for
instructions on how to place a hold online.
The Library will notify you by telephone when the item is available.
Please remember you must bring the library card on which you placed the hold
in order to pick up any hold item.
We can notify you of items on hold
by email. Click here to sign up for email notices.
Frequently Asked Questions about
Library Cards
I am a winter visitor, can I get a
Library card?
Yes. Visitors must provide a local address and a permanent address. Your
social security number is requested but not required.
I lost my Library card. What do I
do now?
Report lost or stolen cards to the Check Out Desk at any Mesa Library or call
us at 480-644-2723. If you would like to replace the card, you will need to
bring identification in to the Check Out desk. A replacement card costs $2.00
How do I find out information
about my card or my children's cards (i.e. due dates, fines, books on hold,
etc.)?
You can find out your fines by calling the library at 480-644-2723, using My
Account on the website, or calling Telecirc. Please have your Library card
number(s) ready. We cannot give you any information about your library card
account(s) via email.
