Holds

About Holds

Questions? Call us: 480-644-3100. 

Please have your library card number ready.

How do I request library materials?

You may place holds on all circulating items by searching the online catalog and selecting the "Place Request" button next to the item.

Requests are limited to 25 items per customer at a time. Once your hold is available for pick up, you will be notified. Please check that your preferred contact information is current through your My Account feature.  

How do I know if my item is ready to pick up? 

You will receive a notification when your item is ready. When viewing Requests in your account, an item that is ready to pick up will say "Held" under the Status heading.

How do I get a book transferred to my local branch?

Request the item in the catalog (click on Place Request, then choose your location) or
call the library.

We will notify you when your hold is available (to view or change your preferred notification method, login to your account).

How many items can I place on hold?

You can have 25 items on hold at a time.

Is there a charge to place a hold?

There is no charge to place a hold.

How long do I have to pick up my item?

Please pick up your item within seven days.

Is there a charge for holds that are not picked up?

Yes, there is a $1.00 fee for any holds that are not picked up within seven days. If you are unable to pick up your hold, please call us to cancel it to avoid this fee.

How do I cancel a hold?

If the hold is already waiting for you to pick it up, call the library during normal library hours and ask our staff to cancel your hold.

If the item is not in for you yet, but it is still on your holds list, you can call us to cancel your hold; or  

Online: 

• Login to your account.
• Click "Requests."
• Check the box next to the title you want to cancel. Then click on "Cancel Selected."

I'm going out of town and don't want to miss my hold!  What should I do?

You can suspend a hold without losing your place in line while you are gone.

You can call us to suspend your hold or log in to your online account and use the "Suspend/Reactivate All" button under your requests to change your activation date.

The Status of my Request says something other than "Held," what does this mean? 

Pending: when you first place your Request, it takes the system a bit of time to process. Your new Request may stay in Pending status for up to 72 hours.

Active: You are in line to receive the item you requested. The Hold Position tells you where you are in line (ex. 2 of 10).

Shipped: Your item is on the way to your chosen Pickup Library from another one of our branches.

Held: the item is ready for you to pick up. The last date to pick up your item will be displayed. Please ensure the Pickup Library listed is correct.

Cancelled: your Request has been cancelled.